IFANCA is committed to keeping clients informed about various aspects of certification activities and is always open to questions and requests for information.

Should any IFANCA clients be dissatisfied with the activities carried out by IFANCA, they have the formal opportunity to submit a complaint.

Similarly, if clients are unhappy with certification decisions made by IFANCA, they are provided with the formal opportunity to submit an appeal.

For inquiries, complaints, or appeals, please reach out to us via email at contact@ifanca.org.